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Complaints Procedure

We work very hard to ensure that we deliver the highest standards of service. We realise that sometimes things may go wrong or you may not be satisfied with what we do. No matter what your complaint is you have a right to discuss your problem and/or make a complaint.

Information on the SEUPB's Complaints Procedure can be found here.

Should you wish to submit a complaint, please use this feedback form

For an overview of the steps taken by SEUPB in dealing with a complaint please refer to this flowchart.

The complaints procedure can be provided in a range of alternative formats on request. This includes but is not limited to: Irish, Ulster Scots, Braille, large print, disc, audio-tape, and videos for deaf users of sign language.

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